Listening

2 Valuable Leadership Lessons from an Ugly Presidential Election

2 Valuable Leadership Lessons from an Ugly Presidential Election

Like many of you, I thoroughly appreciated the thoughtfulness, rationality, and unifying nature of the recent presidential election.

As I was reflecting on how much everyone seemed to enjoy the entire election process and subsequent goodwill it created, a remarkable idea came to me. I thought, “why don’t I write a post that brings the election back up since people clearly haven’t had enough of it?”

Sarcasm aside, I do believe there is something useful we can learn from the election, although I’m not going to focus on anything in the political arena. Instead, I’d like to talk about leadership issues that seemed to plague the candidates throughout the process. I’m specifically referring to two key leadership attributes where both candidates demonstrated obvious and consistent weaknesses...

How to Win a Negotiation Without Destroying Relationships

How to Win a Negotiation Without Destroying Relationships

So far in this series, we have explored several common mistakes that can harm negotiations as well as tactics you can employ to avoid negotiation pitfalls. This post is about re-framing the way we view negotiations, especially regarding how we look at the “other side” that we are negotiating with. The idea is to achieve a satisfactory result without damaging relationships.

Don't Get Caught in the Innovation Trap

Don't Get Caught in the Innovation Trap

So many of our ideas are built on the thoughts and insights of others. But no matter where they come from, not all ideas stick. Not all ideas generate revenue or increase market share. The ones that do succeed are the ones that solve specific customer problems.

If you’re spending all your time innovating and not listening, it’s just a matter of time before you’re no longer relevant. In fact, if you haven't asked yourself with the last six months what has changed about your customers, your markets, and your industry, you’ve taken your first step towards innovating solutions that nobody needs. 

Don’t get caught in the innovation trap. Listen first. Create and innovate later.